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You can email us anytime
Email us anytime at info@floordi.ca
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Do you need help?
You can call us at: (782) 222-6868
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Fast shipping on all orders
Canada shipping
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Next day delivery
Read more about shipping
Orders & Shipping
When can I expect my order to arrive?
Orders are typically processed and prepared for shipment within 1–2 business days. Delivery times vary depending on your location and Purolator’s shipping service.
Once your order ships, you’ll receive tracking information with the latest delivery updates. Weekends and public holidays may affect processing and delivery times.
How are shipping costs determined?
Shipping rates are calculated based on your order and delivery destination using Purolator rates. The applicable shipping cost will be displayed at checkout before you complete your purchase.
Which carrier does Walldi use for shipping?
Walldi shipping rates and delivery services are based on Purolator rates and shipping services. Delivery times may vary depending on your location and the applicable service.
Can I track my order after it ships?
Yes. Once your order has been processed and shipped,you’llreceive tracking information so you can follow your delivery and view the latest updates.
Are sample orders processed differently?
Sample orders may be processed separately, and delivery times can vary depending on the destination.
What payment options are available?
Walldi accepts Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. All transactions are securely processed through Shopify Payments.
Is my payment information secure?
Yes. All transactions are processed securely through Shopify Payments.
Where can I get help with my shipment or order?
If you have any questions about shipping or your order, please contact our customer service team by phone or email.
Products
What are Walldi Hush panels made from?
Walldi Hush panels combine premium wood veneer,an oil coating, MDF board, and PET fiber backing. The collection uses FSC-certified MDF and recycled felt, bringing together natural wood aesthetics, acoustic performance, and sustainable materials.
What sizes are available for Hush panels?
Hush panels are available in three sizes:
- 106 5/16" × 23 5/8" (2700 × 600 mm / 9' × 2')
- 118 1/8" × 23 5/8" (3000 × 600 mm / 10' × 2')
- 23 5/8" × 23 5/8" (600 × 600 mm / 2' × 2')
These options have a total thickness of 21 mm, consisting of a 12 mm MDF strip and 9 mm PET layer.
What colors are available in the Hush Collection?
The Hush Collection is available in four versatile finishes: White Oak, Walnut, Smoked Oak, and Black Oak. Each finish is available in10',9', and 2' panel options.
What is the Hush Collection?
The Hush Collection is Walldi’s line of acoustic slat wood wall panels, designed to combine sound-absorbing performance with natural wood aesthetics. The panels are designed for residential, commercial, and hospitality interiors.
Do Hush panels help reduce noise and echo?
Yes. Hush panels are designed to provide sound-absorbing performance, helping minimize noise and echo for calmer, more refined interiors.
Where can Hush panels be used?
Hush panels are suitable for residential, commercial, and hospitality applications. They can be used to bring natural wood aesthetics and acoustic comfort to spaces such as homes, workspaces, and commercial settings.
Are Walldi Hush panels made with sustainable materials?
Yes. The Hush Collection uses FSC-certified MDF and recycled felt. Its PET felt is made from recycled plastic bottles, supporting Walldi’s sustainability-focused design approach.
Are Hush panels easy to install?
Hush panels feature a modular design intended to simplify layout and mounting on surfaces, supporting flexible and fast installation.
Do Hush panels provide any thermal benefits?
Yes. In addition to their acoustic properties, Hush panels add insulation and contribute to energy-efficient interiors.
Do Walldi Hush panels come with a warranty?
Yes. Hush panels come with a 3-year warranty from the date of purchase.
Installation
Can I install Walldi Hush panels myself?
Hush panels are designed with flexible installation options. Depending on the surface, panels can be installed directly onto the wall using construction adhesive or suitable fasteners, or mounted onto a wood or metal frame.
Always check the strength and condition of the installation surface before starting and use appropriate protective equipment.
What should I do before installing the panels?
Before installation, make sure the wall or ceiling is clean, dry, and free of nails and screws. Measure the height and width of the installation area and cut the panels as needed.
The panels should also be acclimated to room temperature for at least 24 hours before installation.
Can Hush panels be cut to fit my space?
Yes. Hush panels can be cut to the required length and width. The installation guide recommends using a circular saw and a knife when sizing the panels.
How can Hush panels be attached to a wall?
There are several installation methods depending on the wall construction. On suitable flat, solid, and clean surfaces, panels can be installed using construction adhesive. They can also be secured with nails or screws on surfaces capable of holding fasteners.
For framed walls, panels can be fastened to a pre-installed wood or metal frame using suitable nails, staples, or screws.
What type of wall surface is suitable for installation?
Direct adhesive installation is suitable for flat, solid, and clean surfaces, including concrete, brick, and plywood.
Nail or screw fastening can be used on plywood, solid plaster, or other surfaces capable of securely holding fasteners. This fastening method is not suitable for weak surfaces such as drywall or hollow brick.
Can Hush panels be installed on framed walls?
Yes. Hush panels can be installed over a pre-installed wood or metal frame, a method commonly used for partition walls, showrooms, offices, and renovation projects.
The installation instructions specify 600 mm spacing between vertical studs, with fastening points approximately 150 mm apart across the panel width.
Can Hush panels be installed on a ceiling?
Yes. Hush panels can be installed on ceilings using properly secured wood or metal joists. Screws are recommended for maximum safety and stability, with ceiling joists spaced no more than 500 mm apart.
For wood joists, stapling is another option, although screws or nails provide greater holding strength.
Can Hush panels be installed with adhesive?
Yes. Construction adhesive can be used on suitable flat, solid, and clean wall surfaces. Apply the adhesive to the back of the PET layer in an S-shape or multiple straight lines, then press the panel firmly against the wall for 20–30 seconds.
Temporary clamps or tape can be used while the adhesive cures.
Can Hush panels be installed outdoors?
No. Hush panels should not be installed outdoors or in areas exposed to direct sunlight.
Can I install Hush panels in humid or steamy areas?
The installation instructions advise against using the panels in areas with high humidity, steam, or cold conditions without technical surface treatment.
How do I keep the panels aligned during installation?
Maintain the same edge orientation throughout the installation to help create seamless joints. Panels should also be pressed firmly against the wall or frame to maintain stability and help prevent vibration or sagging.
Returns & Guarantee
What is Walldi’s return policy?
Walldi offers a 30-day return policy, giving you 30 days from the date you receive your order to request a return.
To be eligible, items must be unused, in the same condition as received, and in their original packaging. A receipt or proof of purchase is also required.
Before returning any items, please contact info@floordi.ca for authorization and return instructions. Returns sent without prior authorization will not be accepted.
Who pays for return shipping?
If you change your mind or no longer need the product, return shipping costs are your responsibility.
If the product is defective, damaged, or incorrect, please contact info@floordi.ca with details and photos so our team can review the issue and provide an appropriate solution.
What items cannot be returned?
Certain products may not be eligible for return, including:
- Custom-made or special-order products
- Products that have been installed, cut, modified, or otherwise altered
- Items that are not in their original condition or packaging
- Clearance or final sale items, where indicated at the time of purchase
If you’re unsure whether your item is eligible, please contact info@floordi.ca before returning it.
What should I do if my order arrives damaged, defective, or incorrect?
Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, contact info@floordi.ca promptly with details and photos of the issue.
Our team will review your request and work with you to provide an appropriate solution.
How long does it take to receive a refund?
Once your returned item has been received and inspected, we’ll notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved and you still haven’t received it, please contact info@floordi.ca.
Do Walldi Hush panels come with a warranty?
Yes. Walldi wooden slat acoustic panels are covered by a 3-year warranty from the date of purchase. The warranty covers defects in materials and workmanship under normal residential and commercial indoor use.
What does the Walldi warranty cover?
The warranty covers qualifying defects in materials and workmanship, including delamination or peeling of the surface finish and significant warping or cracking under normal indoor conditions in Canada, typically between 5–28°C and 30–55% relative humidity.
What is not covered by the warranty?
The warranty does not cover damage caused by improper installation, misuse, impact, or mechanical force, or exposure to water, high humidity, or direct sunlight.
It also excludes use in outdoor or semi-outdoor areas, kitchens, bathrooms, or unventilated spaces, as well as scratches, dents, or fading caused by natural aging or cleaning chemicals.
How do I make a warranty claim?
To submit a warranty claim, you’ll need to provide your original purchase invoice, photographic evidence of the issue, and details about the installation environment.
What happens if my warranty claim is approved?
An approved warranty claim may be resolved by replacing the affected panel(s) with products of equivalent specifications or providing a partial refund based on the original purchase value and the remaining warranty period on a pro-rated basis.