Refund policy
We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.
If you change your mind or no longer need the product, you will be responsible for the cost of returning the item(s) to Walldi.
To be eligible for a return:
- Items must be unused and in the same condition as received
- Items must be returned in their original packaging
- A receipt or proof of purchase is required
To request a return, please contact us at info@floordi.ca before sending any items back. Once your return request is approved, we will provide instructions on how and where to return your order.
Please note: Items returned without prior authorization will not be accepted. Unless the product is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.
Damages & Issues
Please inspect your order as soon as it arrives. If your product is damaged, defective, or incorrect, contact us promptly at info@floordi.ca with details and photos of the issue.
Our team will review your request and work with you to provide an appropriate solution.
Exceptions / Non-Returnable Items
Certain items may not be eligible for return, including:
- Custom-made or special-order products
- Products that have been installed, cut, modified, or otherwise altered
- Items that are not in their original condition or packaging
- Clearance or final sale items, where indicated at the time of purchase
If you are unsure whether your item is eligible for return, please contact us at info@floordi.ca before returning it.
Refunds
Once we receive and inspect your returned item(s), we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@floordi.ca.